Coordinator Summary
 NSW Certified Cleaning Service provides professional domestic cleaning support for self-managed and plan-managed NDIS participants. While not currently NDIS-registered, our services operate in line with recognised professional cleaning, safety, and infection-control standards. We support participants by maintaining clean, safe, and hygienic home environments that contribute to wellbeing, daily living, and independence. Our approach is respectful, consistent, and client-centred, with clear communication and supporting documentation available upon request for support coordinators and plan managers.

NDIS Cleaning Services – Safe, Professional & Supportive

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NDIS Cleaning Services – Safe, Professional & Supportive

Real support, in real homes

​Maintaining a home looks different for everyone. Some days, tasks feel manageable. Other days, having trusted support makes all the difference.

 

At NSW Certified Cleaning Service, we work respectfully and at your pace — supporting daily living in a way that feels calm, comfortable, and dignified.

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NDIS Cleaning Support You Can Trust

NSW Certified Cleaning Service proudly supports NDIS participants through self-managed and plan-managed funding.

We understand that a clean, safe home plays a vital role in wellbeing, independence, and quality of life. Our services are designed to support participants, families, and support coordinators with reliable, professional cleaning delivered to high safety and hygiene standards.

 

Our NDIS Cleaning Services Include

• Regular household cleaning
• Bathroom, kitchen, and living area hygiene
• Infection-control focused cleaning
• Support for participants with sensory, health, or mobility considerations
• Flexible scheduling to suit individual routines

 

All services are provided with care, respect, and attention to individual needs

 

NDIS Compliance & Safety Standards

 

While NSW Certified Cleaning Service is not currently NDIS-registered, we proudly support self-managed and plan-managed participants and operate to professional cleaning, safety, and infection-control standards

Our services align with established industry frameworks, including:

• ISSA-aligned professional cleaning standards
• IICRC-trained health and safety practices
• Infection control and hygiene protocols
• Fully insured services
• Police-and NDSI checked workers 
• Respectful, confidential, and client-centred service delivery

 

Supporting documentation is readily available upon request for support coordinators and plan managers. Please feel free to reach out if you require any specific information or additional assistance. We're here to help!

 

What You Can Expect When Working With Us

 

•Clear communication and transparency
•Consistent, high-quality cleaning
•Respect for participant homes and routines
•Professional boundaries and accountability
•A calm, reliable service you can trust.

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What “Scaling with Integrity” Means to Us

 

At NSW Certified Cleaning Service growing with integrity means.

• Growing without compromising safety, quality, or client trust

• Carefully hiring and training staff to uphold our standards and values

• Building systems that protect consistency as we grow

• Being honest about what we offer and how we operate

• Prioritising the wellbeing of clients and team members

• Growing sustainably, with a focus on long-term relationships — not shortcuts

And it means staying true to the mission of providing safe, healthy spaces, especially for vulnerable clients like those in the NDIS community.

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Our Professional Cleaning Framework

NSW Certified Cleaning Service operates using structured, professional cleaning principles aligned with ISSA standards and GBAC-informed hygiene practices.

Each service follows a consistent framework to ensure safety, quality, and respect for every client and environment.

Our framework includes:

• Assessment
  We assess the space, usage, hygiene risks, and individual client needs before commencing work.

• Method Selection
  Appropriate cleaning methods, equipment, and products are selected based on the environment and level of cleaning required.

• Controlled Cleaning
  Cleaning is carried out systematically, using safe practices that prioritise hygiene, care, and client dignity.

• Verification
  Completed work is visually checked and reviewed to ensure cleanliness and hygiene standards are met.

• Client Communication
  We communicate clearly with clients and support teams regarding outcomes, observations, and any follow-up recommendations.

This framework allows us to deliver consistent, professional outcomes while maintaining a respectful and supportive service approach.

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Service Capability & Scope

We believe professionalism includes being clear about what we provide — and where specialist services are required.

Our services include:

• NDIS-compliant domestic and support cleaning

• Hygiene and sanitation cleaning for residential environments

• Steam cleaning of bathrooms, tiles, grout, and hard surfaces

• Mould prevention cleaning (non-invasive surface treatment)

• Trauma-informed, dignity-focused cleaning services

• Respectful support for clients working toward greater wellbeing and independence

Our services do not include:

• Structural water-damage remediation

• Insurance restoration or emergency response services

• Licensed mould remediation or invasive mould treatment

• Hazardous material or biohazard removal requiring specialist licensing

Where a service falls outside our scope, we assist clients and support coordinators by recommending appropriate specialist providers.

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Professional Standards & Team Training

NSW Certified Cleaning Service operates under internal Standard Operating Procedures (SOPs) designed to support safe, consistent, and respectful service delivery.

All team members are trained in:

• Appropriate use of PPE and cleaning equipment

• Hygiene and infection-prevention practices

• Client dignity, privacy, and respectful communication

• Safe product use and environmental awareness

• Clear documentation and job follow-up procedures

These standards ensure our services are delivered with professionalism, care, and accountability across every visit.

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How to Get Started

If you are an NDIS participant, family member, or support coordinator:

• Request a quote online

• Call to speak directly with Jodie

We’re happy to answer questions and provide further information to support your decision.​