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Professional care you can see and trust.
Even areas that look clean can hide dust and microbes. Our team takes extra steps to ensure your home is hygienically safe.
OUR Professional Microbial Management Cleaning — Consistent, Safe, Outcome-Focused
We don’t just clean — we follow a structured, professional system that prioritises participant safety, hygiene outcomes, and long-term wellbeing. Perfect for homes with NDIS participants, sensitivities, or high hygiene expectations.
With over 20 years of experience, police-checked and NDIS-trained, we offer reliable, NDIS-focused home cleaning for people with disabilities and their families in Peak Hill and Dubbo. Our service is backed by a 24-hour satisfaction guarantee, ensuring safe, respectful, and high-quality cleaning you can trust.
Our Professional Hygiene Methodology
At NSW Certified Cleaning Service, our hygiene maintenance service is guided by a structured approach focused on prevention, consistency, and environmental awareness.
Rather than focusing only on visible cleaning, we assess and manage:
High-touch and high-risk areas
Environmental build-up and dust patterns
Cross-contamination risks
Airflow and less-visible accumulation zones
By identifying small environmental changes early, we help maintain stable and hygienic living environments that support comfort, safety, and participant wellbeing over time.
All services are delivered in line with professional hygiene standards and NDIS expectations, ensuring safe, consistent, and well-managed living environments.
Call us today on 0459 492 281 to discuss your needs or book a consultation
ISSA Certified | GBAC Certified | IICRC Certified
Structured Hygiene Model
NDIS-Focused
Our friendly hygiene specialists take care of every detail so your home stay safe and healthy.
Our colour-coded cloths prevent cross- contamination, ensuring every surface is cleaned safely and consistently.
Colour-coded mops and buckets prevent cross-contamination, keeping your home consistently hygienic and safe.
We Support International Cleaning Week 2026
March 22–28
We proudly join the global cleaning community to raise awareness of the vital role cleaning plays in health and safety. At NSW Certified Cleaning Service, we are committed to delivering professional cleaning services that protect your home from harmful microbes and infections.
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Did You Know?
Australia faces 165,000 healthcare-acquired infections every year—infections people get while receiving care in hospitals or healthcare settings.
Professional cleaning is a critical part of preventing these infections and keeping your environment safe. That’s why at NSW Certified Cleaning Service, our cleaning protocols focus on thorough infection prevention to protect your health and wellbeing.
We understand that every home is someone’s personal space, and we clean in a way that respects routines, comfort, and dignity
Our Commitment to Your Safety
At NSW Certified Cleaning Service, your health, wellbeing, dignity and safety are our top priorities. We understand that every home is someone’s personal space, and we clean in a way that respects routines, comfort, and dignity.
That’s why every service we deliver is underpinned by rigorous safety systems, professional training, and thorough screening.
We:
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Support ISSA and International Cleaning Week initiatives
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Use certified, safe, and effective cleaning products
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Follow industry best practices for infection prevention
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Train our team to consistently deliver high standards of hygiene
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Are dedicated to creating clean, healthy spaces for our clients
Professional care-based cleaning tailored for your family’s safety and comfort — delivered with the highest standards and respect. Certified Cleaning. Healthier Homes. Safer Living.
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NDIS Cleaning Support
We provide cleaning supports to self-managed and plan-managed NDIS participants
All workers comply with NDIS worker screening requirements, including Police Checks and Working With Children Checks
While we are not NDIS‑registered, our services and safety protocols meet standards accepted for self‑managed and plan‑managed funding.
We support participants who choose non-NDIA-managed funding, in line with NDIS guidelines
We focus on safe, respectful, and reliable cleaning that supports participant wellbeing and independence.
We understand that every home is someone’s personal space, and we clean in a way that respects routines, comfort, and dignity
fully Insured, NDIS Worker Screened (#87561087) Police Checked, WWC Checked (#WWC0062249E) NDIS Employer ID: 4GOIVPJ8, ABN 44338234590 IICRC Registration number 64624091, ISSA Membership #673942
Deep Clean from $450 — Regular from $169
Trusted by families and local support coordinators— safe, consistent cleaning support that fits your NDIS goals.
All workers engaged by NSW Certified Cleaning Service hold current Police Checks and Working With Children Checks and are trained in safe service delivery aligned with the NDIS Code of Conduct.
We are committed to providing services that support participant safety, wellbeing, and confidence in their home environment.
Your in safe hands
Our Safety Promise — Backed by Proven Credentials
Your home, wellbeing, and dignity are our top priority. That’s why every service we deliver is:
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NDIS Worker Screened & fully vetted
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Police and Working With Children (WWC) Checked
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Delivered under ISSA-aligned standards and infection-control training
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Covered by full insurance and WHS safety systems
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Using industry-approved HEPA & colour-coded hygiene systems
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Compliant with NDIS quality and safeguarding standards
This isn’t just a list — it’s our promise to you that we clean with care, professionalism, and respect.
All staff are trained, supervised, and required to follow NSW Certified Cleaning Service systems and safety protocols.
WWC CHECKED
(WWC0062249E)
POLICE CHECKED
Clear Service
Agreements
& Invoicing
NDIS Employer ID (4-GOIVPJ8)
NDIS TRAINED & Screened (ID:87561087)
Infection Control & PPE Compliant
Full Insured
WHS/ Safety Systems
Friendly, Experienced,
Local Team
Plan-Managed & Self-Managed Welcome
IICRC Certified (HCT)
and trained (HST)
ECO-FRIENDLY CLEANING
Colour-Coding system
Why Choose NSW Certified Cleaning Service?
At NSW Certified Cleaning Service, we believe professionalism in home cleaning means more than just completing a task. It means working with care, consistency, and respect—especially when supporting NDIS participants, vulnerable clients, and families who value trust and reliability.
We operate using structured, system-led procedures and follow recognised standards to ensure safe, effective, and high-quality outcomes. Our methods prioritise hygiene, safety, and attention to detail, giving you peace of mind every time we attend your home.
Our team is carefully vetted, professionally presented, and trained to work respectfully within your personal space, always mindful of privacy and individual needs. We understand that every home is someone’s personal space, and we clean in a way that respects routines, comfort, and dignity
Because when it comes to your home, trust, care, and true professionalism matter.
We use a preventative microbial-management cleaning system designed to reduce cross-contamination and support healthier indoor environments — especially for NDIS and vulnerable households.
Regular cleaning removes dirt.
Structured microbial management helps reduce health risks and protect homes where safety and vulnerability matter most
Why Clients Trust Us
We understand that allowing someone into your home requires trust. That’s why our team works to high standards, follows documented procedures, and operates in line with NDIS principles of safety, respect, and choice.
Our focus on consistency, accountability, and care is what sets us apart from standard cleaning services.
At NSW Certified Cleaning Service
We specialise in providing task-based household cleaning services in Dubbo, NSW exclusively for NDIS participants. Our focus is on maintaining clean, safe, and hygienic homes through high-quality cleaning tasks such as dusting, vacuuming, mopping, laundry, and kitchen and bathroom cleaning.
Please note, we do not provide personal care, supervision, behaviour support, or Supported Independent Living (SIL) services. Our role is to support your comfort and wellbeing through professional cleaning only.
NDIS-Aware Cleaning You Can Trust
NSW Certified Cleaning Service provides domestic cleaning supports to self-managed and plan-managed NDIS participants.
Our services are designed to help maintain a safe, hygienic home environment, supporting daily living routines in line with participant needs and preferences.
Services may be funded under Core Supports – Assistance with Daily Living, where this aligns with a participant’s NDIS plan and goals.
We do not provide supports that require NDIS registration.
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Upgrade to Probiotic Cleaning for a Longer-Lasting, Healthier Home
At NSW Certified Cleaning Service, we offer probiotic cleaning—an advanced method that uses good bacteria to naturally reduce harmful microbes and keep your home fresh and balanced for upto 72 hours up after cleaning.
This gentle, eco-friendly approach means less reliance on harsh chemicals, making it ideal for homes with sensitivities, allergies, or special health needs.
If you want your clean to last longer and support your family’s wellbeing,
ask us about upgrading to probiotic cleaning today.
Our services follow a structured microbial-management approach focused on long-term hygiene rather than excessive disinfecting.
How We Support NDIS Participants
• Services are delivered in line with participant routines, preferences, and support needs
• Cleaning tasks are agreed in advance and clearly documented
• We respect participant choice, privacy, and dignity at all times
• Feedback is welcomed and addressed promptly
• With participant consent, we communicate with support coordinators or plan managers
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Our approach is built on a structured, evidence-based hygiene system that prioritises safety, consistency, and individual wellbeing—ensuring every clean delivers reliable and predictable outcomes tailored to the needs of NDIS participants and health-conscious households
Our Structured Hygiene Model
Instead of task-based cleaning, our service operates using a structured microbial management approach designed for home environments where safety, consistency, and individual needs matter.
Step 1 — Environment & Needs Understanding
We consider household routines, sensitivities, risks, and priorities to ensure cleaning supports wellbeing.
Step 2 — Risk-Aware Planning
Cleaning methods, equipment, and products are selected using infection-control principles and safe chemical use standards.
Step 3 — System-Based Cleaning
Work follows documented procedures including:
HEPA filtration where required
colour-coded cloth systems
high-touch surface focus
cross-contamination prevention
Step 4 — Consistency & Documentation
Structured processes ensure each visit follows the same professional standard.
Step 5 — Respectful Support Integration
Cleaning is delivered in a way that respects autonomy, routines, and support environments.
Hi am JODIE
Living with disability — and supporting a close family member with disability — has given me firsthand insight into how vital safety, consistency, respect, and clear communication are in someone’s home.
Because I understand how overwhelming environments can be, how routines matter, and how trust is built slowly, I approach cleaning differently.
My focus isn’t just on completing tasks — it’s on providing a service that supports comfort, dignity, and wellbeing in the spaces people live in every day.
Professional-Grade Products for Your Health and Safety
We use industry-approved, professional-grade cleaning products selected for their effectiveness, safety, and compliance with health standards. This ensures a thorough clean that supports the wellbeing of clients and their families, while respecting environmental concerns.
This helps me support people who:
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Have sensitivities or allergies, ensuring their environment is safe and comfortable
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Require strict hygiene standards to protect their health and wellbeing
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Depend on consistent, trustworthy cleaning that respects their routines and dignity
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Live with disabilities or health conditions that make safety and comfort a priority
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Want peace of mind knowing their home is cleaned with care, using products suited to their unique needs
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Local, Family-Run, and Proud
We’re not a big chain — we’re a local, family-run cleaning business, right here in Dubbo. With over 20 years of industry experience, we bring honesty, hard work, and a personal touch to every clean.
Our clients stay with us because we value trust, consistency, and genuine care. We’re committed to long-term relationships, ensuring your home is cleaned to the highest standard of safety, hygiene, and comfort every time.
Thank you for supporting a local business — and for trusting us to care for your space as if it were our own
Trusted by NDIS participants & families for safe, reliable cleaning support you can count on.
Support Coordinators & Plan Managers — Professional Cleaning Supports Aligned to NDIS Safety and Hygiene Standards.
Suitable for NDIS participant homes where:
• hygiene consistency matters
• participants are vulnerable or immunocompromised
• support workers require a clear role separation
• a trained, safety-aware cleaner is required
At NSW Certified Cleaning Service, our membership with ISSA ensures that we bring world-class cleaning standards to every job. ISSA’s guidelines help us deliver safe, efficient, and environmentally responsible cleaning services that protect your home, health, and wellbeing.
NDIS Cleaning Support Available We support self-managed and plan-managed NDIS participants in Dubbo NSW Learn more about our NDIS cleaning services
At NSW Certified Cleaning Service, we go beyond cleaning homes — we support people and strengthen our community. With certified expertise and a commitment to respect and dignity, we proudly serve families, NDIS clients, and local organisations.
Discover how we care for the whole person through our Community Support Resources
Jodie Tupper
Certified Cleaning Practitioner
GBAC Trained | IICRC & ISSA House Cleaner | ISSA Member
Steward of Care-Based Cleaning
What Does It Really Mean to Be a Professional Cleaner?
In the cleaning industry, the term “professional” is often used loosely — but true professionalism is built on knowledge, standards, and proven best practices.
At NSW Certified Cleaning Service, we follow the rigorous guidelines set by ISSA — The Association for Cleaning and Facility Solutions — a global leader in cleaning industry standards. Here’s what that means for you:
Certified Expertise: Our team is trained and certified to use industry-approved cleaning methods that effectively eliminate germs, bacteria, and contaminants.
Safety First: We prioritize your health and safety by following strict hygiene protocols and using safe, approved cleaning products and equipment.
Consistent Quality: Professional cleaning isn’t just about looking clean — it’s about reducing harmful microbes and preventing cross-contamination every time we clean.
Ongoing Education: The cleaning industry evolves with new research and technologies. We commit to continuous learning to bring you the most effective and up-to-date cleaning solutions.
How We Work
At NSW Certified Cleaning Service, we believe professionalism means more than a good clean. It means working safely, clearly, and with respect for everyone involved — our clients, our staff, and the people who live or work in the spaces we clean.
This section explains how we operate, what you can expect, and the boundaries that protect quality, safety, and compliance.
Our Approach
We operate as a system-led, safety-first cleaning provider.
Every service is delivered using:
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Documented Standard Operating Procedures (SOPs)
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Approved products and equipment
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Clear scopes of work
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Trained, insured, and supervised cleaners
This approach ensures consistency, accountability, and low risk — especially in homes and NDIS-supported environments.
Safety Comes First (Always)
Safety is non-negotiable.
For this reason:
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We use our own approved products, or
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Client-supplied products must have a Safety Data Sheet (SDS) provided in advance
If a product cannot be verified as safe, it will not be used — regardless of preference. This protects clients, occupants, cleaners, and insurance compliance.
Clear Scope = Quality Results
Each service is provided according to an agreed scope of work.
This means:
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Tasks are clearly defined before the service
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Time is allocated appropriately
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Cleaners follow structured checklists
Requests outside the agreed scope (for example, additional rooms, tasks, or deep-clean items) require approval and re-quoting prior to being completed.
This prevents rushed work, missed details, and misunderstandings.
Respectful Professional Boundaries
We are proud to be a service provider — not an informal arrangement.
To maintain quality and fairness:
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Weekly or ongoing task lists must be agreed in writing
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Instructions are provided through management, not altered on-site
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Cleaners are not required to accept unsafe, unreasonable, or last-minute changes
Boundaries allow us to deliver consistent, high-quality outcomes.
Communication & Changes
We welcome clear communication.
If you need:
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A change to your service
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An additional task
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A different schedule
Please contact us in advance so we can assess, quote, and schedule appropriately.
Our Commitment
We commit to:
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Acting professionally and respectfully
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Protecting privacy and confidentiality
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Delivering services competently and safely
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Upholding NDIS-aligned values where applicable
In return, we ask clients to respect the systems that make this possible.
Service Limitations & Safety Guidelines
To keep everyone safe and ensure the best possible cleaning experience, please note the following:
Bodily Waste
We do not handle bodily waste, blood, or feces (human or animal). These require specialised biohazard services.
Working at Heights
For insurance and safety reasons, our cleaners do not climb ladders or steps higher than two rungs.
Heavy Furniture
Heavy items such as hutches, bookcases, buffets, or large cabinets will not be moved.
Televisions & Electronics
We do not move or clean televisions or fixed electronic equipment.
Glass & Display Cabinets
We do not open, move, or clean inside glass display cabinets or china cabinets.
Pet Safety
For the safety of your pets, please secure them during the cleaning. Even calm pets may become frightened by vacuums or equipment.
Child Safety
Children should not touch cleaning equipment or walk on wet floors to prevent accidents.
Thank you for helping us provide a safe, professional, and respectful service.